Shop Questions

  • All orders are carefully packed and shipped within 1-3 business days after payment is received. I take a little extra time to make sure everything arrives safely and beautifully wrapped.

  • Domestic (Australia)

    All domestic orders are shipped via letters to help lower shipping costs, tracking is available

    Western Australia: 3-5 business days (longer in regional/remote areas)

    Interstate: 5-7 business days

    International

    All international orders are sent via parcel post, tracking is available

    Standard (Tracked):

    New Zealand: 1-2 Weeks

    Canada: 2 -4 Weeks

    UK: 2 -4 Weeks

    Economy (No Tracking):

    New Zealand: 3 Weeks and more

    Canada: 3 Weeks and more

    UK: 3 Weeks and more

    These timeframes are estimates only and may vary due to postal service delays.

  • Yes! We offer tracked shipping, please select Domestic Shipping (With Tracking) or International Shipping (With Tracking) at the checkout.

  • At the moment, I am only shipping to these countries:

    • New Zealand

    • Canda

    • UK

    I am hoping to add more countries in the future once my shipping process is all settled. Thank you for your understanding :)

    Due to the recent suspension of some postal services to the United States. I will not be shipping to the USA at this time either.

  • I know shipping can sometimes feel a little pricey. Postage costs are set by Australia Post and other carriers and as a small business it can be costly to send parcels especially for international orders.

    To keep things simple and fair, I offer a flat shipping fee so no matter how many goodies you add to your cart, the postage cost stays the same!

    I always make sure to only charge what it actually costs to send your parcel safely, so you’re never paying more than necessary! Thank you for your understanding.

  • For international orders, your country's customs office may charge import taxes, duties, or handling fees before releasing your parcel. These costs are not included in my prices or shipping fees and are the responsibility of the buyer.

    Customs rules vary by country, so I recommend checking with your local customs office if you're unsure about any fees that may apply to your order.

Shipping & Delivery

Refunds, Returns & Cancellations

  • Physical Products

    Due to the handmade nature of my products, I’m unable to offer returns or refunds if you change your mind or the item is not quite what you expected.

    Please take a moment to read descriptions carefully and check sizing details before purchasing

    Refunds will only be offered if the product is damaged or your order has been in lost in transit (this is only for tracked items)

    Digital Products

    Please be aware digital products are digital only, no physical products will be shipped. Please check before purchasing.

    No refunds will be made unless there is an error with the link downloading the product or there is a fault with the file.

    Contact us at studiomaeflower@gmail.com for support.

    For personal use only - not to be resold, shared, or redistributed without my consent, (unless stated otherwise in the product description).

    These digital files may not be used, in whole or in part, to train or develop any artificial intelligence or machine learning model.

  • Once an order is placed, it cannot be cancelled. Please ensure your order details are correct before checking out.

    This applies to both digital and physical products.

  • I will always try my best to package your goodies so they arrive safe and sound!

    However, if your package is damaged please email me at studiomaeflower@gmail.com within 7 days of receiving your parcel with:

    • Your order number

    • A short description of the issue

    • Clear photos of the item and packaging

    I’ll happily arrange a replacement or refund - whichever works best for you!

  • While I pack every order with care, I cannot be responsible for parcels lost via standard untracked shipping. For extra peace of mind, I recommend choosing tracked shipping at checkout.

    If you selected tracked shipping and the carrier has confirmed your parcel is lost, please reach out to me at studiomaeflower@gmail.com— I’ll do my best to help resolve the issue.

Enquiries & Communication

  • I aim to respond to all messages and emails within 1–2 business days.

    Please keep in mind I am a one person business and I try my best to get your enquiry as soon as I can :)

    If you have any other questions or issues, feel free to email me at studiomaeflower@gmail.com- I’m always happy to help!

  • For any enquires, please email: studiomaeflower@gmail.com

    You could also submit an enquiry here on my website

    Feel free to pop over to my Instagram to see more of my art!

  • My art is available to buy here!

  • At the moment my commissions are currently closed. I will let you know if they are ever open :)

  • Yes! You can sign up here to get updates about future shop openings, life updates, tips and tricks!

General Questions

  • I create most of my illustrations on an iPad (iPad Air 5th Gen) using the software, Procreate.

    I also dabble in traditional mediums such as gouache, alcohol/watercolour markers, coloured pencils and fine point pens to create mix-media pieces. I love experimenting with my sketchbooks, this is where I find my best ideas.

  • I draw a lot of inspiration from my childhood and growing up in the Pilbara. I incorporate a sense of playfulness and vibrancy to my works.

    Nature is another big source of my inspiration, coming from the country I draw inspiration from animals and plants. I love using my imagination to create worlds with cute and fun characters.

  • I keep a physical notebook and one on my phone, I write down any random ideas that comes to me, bad or good!

    Once I have an idea in mind, I write out keywords to describe my scene and then I follow by creating 2-3 rough thumbnails of different ideas based on those keywords. This is also where I start to play around with potential colour schemes.

    Once I have a thumbnail that I am happy with. I will create a really rough initial sketch. The messier the better! This is where you want to make any major changes to your illustration.

    I will create another sketch, creating a more defined sketch. I don’t usually do line art at this stage.

    I will go straight into the colour stage of the piece. I continue to build up the piece by adding textures, lines and shading but mostly trying to keep the piece flat. I add a few more small details to make the illustration pop and I am done!

  • Art style is something that is ever evolving. My art style five years ago is very different to what it is now. I expect that my art style will change again in the next five years.

    My biggest advice is to not be so fixated finding the ‘right’ style. I have also found experimenting and learning is the best way to discover what you like and hate to do. Study other artists, learn a new subject or play around with a new colour palette is things I find helpful.

  • I think art block happens to everyone and it is totally normal! I think not experiencing some sort of art block along your creative journey would be abnormal to say the least.

    For me in the first instance, I just accept that I am in this situation and just know that this feeling is only temporary. Usually I take a step back from my art for a couple of days, a week or even a couple of months. This is different for everyone!

    I try to focus on my other hobbies or explore new ones! I often like to take long walks in nature, listening to my favourite music that makes me happy. Even cleaning sometimes clears my head!

    When you do end up wanting to make art again. Take it easy, draw your guilty pleasures, explore new subjects or even just make messy doodles. Putting pen to the paper is the hardest step. Good luck!!

Illustration Questions