Shipping & Delivery Policies

  • Orders will be shipped within 1–3 business days after payment. You will recieve a notification when your order has been shipped.

  • Domestic (Australia)

    All domestic orders are shipped via letters to help lower shipping costs, tracking is available

    Western Australia: 3-5 business days (longer in regional/remote areas)

    Interstate: 5-7 business days

    International

    All international orders are sent via parcel post, tracking is available.

    Standard (Tracked):

    New Zealand: 1-2 Weeks

    Canada: 2 -4 Weeks

    UK: 2 -4 Weeks

    Economy (No Tracking):

    New Zealand: 3 Weeks and more

    Canada: 3 Weeks and more

    UK: 3 Weeks and more

    These timeframes are estimates only and may vary due to postal service delays.

  • At the moment, I am only shipping to these countries:

    • New Zealand

    • Canda

    • UK

    I will be adding other countries to this list soon!

  • I aim to respond to all messages and emails within 1–2 business days.

  • For international orders, your country's customs office may charge import taxes, duties, or handling fees before releasing your parcel. These costs are not included in my prices or shipping fees and are the responsibility of the buyer.

    Customs rules vary by country, so I recommend checking with your local customs office if you're unsure about any fees that may apply to your order.

  • Physical Products

    Due to the handmade nature of my products, I’m unable to offer returns or refunds if you change your mind or the item is not quite what you expected.

    Please take a moment to read descriptions carefully and check sizing details before purchasing.

    Refunds will only be offered if the product is damaged. If your package is damaged please email me at studiomaeflower@gmail.comwithin 7 days of receiving your parcel with:

    • Your order number

    • A short description of the issue

    • Clear photos of the item and packaging

    We will be happy to assist with a replacement or refund.

    If your order has been in lost in transit (tracked items only). If the carrier has confirmed your parcel is lost, please reach out to me at studiomaeflower@gmail.com. I will try my best to resolve the issue.

    For personal use only - not to be resold, shared, or redistributed without my consent.

    Digital Products

    Please be aware digital products are digital only, no physical products will be shipped. Please check before purchasing.

    No refunds will be made unless there is an error with the link downloading the product or there is a fault with the file. Contact us at studiomaeflower@gmail.com for support.

    For personal use only - not to be resold, shared, or redistributed without my consent, (unless stated otherwise in the product description).

    These digital files may not be used, in whole or in part, to train or develop any artificial intelligence or machine learning model.

    Please refer to my FAQ to find out more.

  • Once an order is placed, it cannot be cancelled. Please ensure your order details are correct before checking out.

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