Shipping & Delivery Policies
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Orders will be shipped within 1–3 business days after payment. You will recieve a notification when your order has been shipped.
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Domestic (Australia)
All domestic orders are shipped via letters to help lower shipping costs, tracking is available
Western Australia: 3-5 business days (longer in regional/remote areas)
Interstate: 5-7 business days
International
All international orders are sent via parcel post, tracking is available.
Standard (Tracked):
New Zealand: 1-2 Weeks
Canada: 2 -4 Weeks
UK: 2 -4 Weeks
Economy (No Tracking):
New Zealand: 3 Weeks and more
Canada: 3 Weeks and more
UK: 3 Weeks and more
These timeframes are estimates only and may vary due to postal service delays.
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At the moment, I am only shipping to these countries:
New Zealand
Canda
UK
I will be adding other countries to this list soon!
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I aim to respond to all messages and emails within 1–2 business days.
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For international orders, your country's customs office may charge import taxes, duties, or handling fees before releasing your parcel. These costs are not included in my prices or shipping fees and are the responsibility of the buyer.
Customs rules vary by country, so I recommend checking with your local customs office if you're unsure about any fees that may apply to your order.
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Physical Products
Due to the handmade nature of my products, I’m unable to offer returns or refunds if you change your mind or the item is not quite what you expected.
Please take a moment to read descriptions carefully and check sizing details before purchasing.
Refunds will only be offered if the product is damaged. If your package is damaged please email me at studiomaeflower@gmail.com within 7 days of receiving your parcel with:
Your order number
A short description of the issue
Clear photos of the item and packaging
We will be happy to assist with a replacement or refund.
If your order has been in lost in transit (tracked items only). If the carrier has confirmed your parcel is lost, please reach out to me at studiomaeflower@gmail.com. I will try my best to resolve the issue.
For personal use only - not to be resold, shared, or redistributed without my consent.
Digital Products
Please be aware digital products are digital only, no physical products will be shipped. Please check before purchasing.
No refunds will be made unless there is an error with the link downloading the product or there is a fault with the file. Contact us at studiomaeflower@gmail.com for support.
For personal use only - not to be resold, shared, or redistributed without my consent, (unless stated otherwise in the product description).
These digital files may not be used, in whole or in part, to train or develop any artificial intelligence or machine learning model.
Please refer to my FAQ to find out more.
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Once an order is placed, it cannot be cancelled. Please ensure your order details are correct before checking out.
This applies to both digital and physical products.